Terms & Conditions

DELIVERY RESTRICTIONS

Right now we can only offer delivery to the UK. 

For more information do not hesitate to visit our Shipping Fees & Info

DELIVERY TIMES

Delivery times depend on where you are but you can usually depend on seeing your items in 2 to 5 days from the time you placed your order. If Dyno cannot fulfill your order or if certain products from your order are not available until a later date, then you will be informed about your estimated delivery date.

For more information do not hesitate to visit our Shipping Fees & Info

PAYMENT TERMS

You will be charged applicable Value Added Tax (VAT). All the prices are net prices and include UK VAT (20%). We will process your payment immediately when you insert your payment details in the purchase payment page.

SHIPPING

The full shipping list is available in our Shipping page

RIGHT OF WITHDRAWAL

You may cancel your purchase within 30 calendar days after receiving your purchase confirmation email or the actual product.

To do so, please follow the Return Procedure and send it back within 30 calendar days.

Unless mandated otherwise by consumer law, you will be responsible for all the returning costs.

If you use the right of cancellation, Dyno retains the right to claim compensation for any damages of the product that do not result from regular testing of the product’s features and functionality. This compensation will be deducted from the refund.

More information on The Returns Page

WARRANTY

Warranties vary with each product are in general the responsible of the manufacturer, and are usually described on a warranty card that you can find included in the original packaging.

COMPLAINTS

We carefully check all the items in our shop, but if we have missed something and you receive faulty or damaged items, don’t hesitate to send us an email at: support@dyno-climbing or speak to us on Live Chat.

TRANSPORT DAMAGES

Please check your items carefully and immediately after receiving them to make sure they haven’t been damaged in transit. If they have, please contact us immediately through Live Chat or by email at: support@dyno-climbing

ORDER CANCELLATION

Dyno has the right to cancel any order if we suspect you to be a reseller or if we suspect fraud.

OFFER CONDITIONS

Dyno has the right to modify or withdraw any offer at any time.

MERCHANT OF RECORD

Dyno is a service provided by Dyno, a Partnership based in the UK.